Titanways privacy policy
Legal

Privacy Policy

Last updated: June 30, 2026. This policy explains how Titanways collects, uses, and protects your information when you use our permit and compliance services.

1. Information We Collect

When you request a quote, apply for a permit, or contact us, we may collect:

  • Contact information: name, company name, email address, and phone number
  • Vehicle and shipment details: dimensions, weight, axle configuration, origin and destination
  • Carrier registration details: DOT/CVOR numbers, insurance information, and safety records where applicable
  • Communications: records of calls, emails, and messages exchanged with our team
  • Website usage data: pages visited, time on site, and general browser/device information collected automatically

2. How We Use Your Information

We use the information you provide to:

  • Prepare, file, and manage permit applications on your behalf with relevant government agencies
  • Communicate with you regarding quotes, application status, and service updates
  • Coordinate with third parties necessary to fulfill your request (e.g. pilot car operators, customs brokers)
  • Improve our services and respond to inquiries or support requests
  • Comply with legal and regulatory obligations related to transport permitting

3. Sharing Your Information

We do not sell your personal information. We may share information with:

  • Government agencies and regulatory bodies (DOT, MTO, CBSA, CBP, etc.) as required to process your permit applications
  • Third-party service providers we engage on your behalf, such as pilot car operators or route surveyors
  • Professional advisors (e.g. legal or accounting) where necessary for business operations
  • Authorities where required by law, subpoena, or to protect our legal rights

4. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your information for as long as necessary to provide our services, comply with legal and regulatory recordkeeping obligations (which can require multi-year retention for permit and compliance records), and resolve any disputes. When information is no longer needed, we take reasonable steps to securely delete or anonymize it.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of your information, subject to our legal retention obligations
  • Withdraw consent for marketing communications at any time

To exercise any of these rights, contact us using the details below.

7. Cookies & Website Analytics

Our website may use cookies and similar technologies to understand how visitors use our site and improve the browsing experience. You can control or disable cookies through your browser settings; doing so may affect certain site functionality.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "Last updated" date at the top of this page indicates when the policy was most recently revised. Continued use of our services after changes constitutes acceptance of the updated policy.

9. Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact us:

check_circleMessage sent!